DUTIES
The responsibilites for this position include, but are not limited to:
- Responsible for continued build out and maintenance of the CoreVault VMware vCloud Director Self Service Cloud infrastructure
- Building and upgrading host servers, configuring SAN/NAS storage, and assist in setup of networking and firewalls for cloud infrastructure
- Troubleshoot issues and support customers escalated through Tier 1 and Tier 2
- Research, evaluate, recommend and implement tools and processes that help to improve the efficiency and reliability of the Cloud infrastructure
- Maintain current hands-on knowledge of the VMware product line, specifically in a Service Provider environment
- Handle call escalation support in a service provider environment (evenings, weekends, etc)
QUALIFICATIONS/REQUIRED EXPERIENCE
- Minimum five (5) years experience in Windows and/or Linux server administration
- Minimum two (2) years experience with VMware virtualization technology (vSphere and vCenter)
- Minimum two (2) years experience configuring, troubleshooting and monitoring SAN and NAS storage technologies
- Must have strong communication skills and experience in a customer service environment dealing with end users (technical and non-technical)
- Meticulous analytical and organizational skills
- Proven ability to multi-task
- Strong written documentation skills
PREFERRED EXPERIENCE
- Experience in a fast-paced customer service/support environment with a hosting company or similar business
- VMware VCP certification
- Experience in TCP/IP, Routing and Firewall management
- Experience with VMware vCloud Director
- Experience with VMware vShield family (vShield App, Edge and Manager)